Monday to Friday
8am - 7pm
Eastern Standard Time
Your account will be managed through a group support model where multiple FranConnect Support Team members are available to assist you with functionality questions or issues that may pop up, as well as any additional training requests.
Emailing (helpdesk@franconnect.com) or submitting a request to our team will immediately create a ticket for your request, send you an acknowledgment email and initiate a resolution process.
To view your requests, click "Contact Support" under the ? in the system.
From this portal you can also check on the status of your tickets.
After each ticket is resolved we ask for your feedback. You can rate us and add comments, and only the team lead will be able to see it. We reach out if we see any rating or comments that suggest we could have done better. We rely on our customers and strive for continuous improvement.